As the Research Director for Service Provider Infrastructure, Ron is responsible for tracking the evolution and key developments within the global service provider infrastructure and service enablement ecosystem markets, including back-office, infrastructure, regulatory, revenue management, and digital ecosystem issues.
• ZTEsoft launched its ZSmart 9 BSS suite at TM Forum Live! 2017, including new omni-channel, DevOps, and continuous billing capabilities, aimed at driving operator digital transformation.
• ZTEsoft faces portfolio development and marketing challenges in showing the ZSmart 9 BSS solution aligns fully with operator digital transformation strategies and also meets their specific omni-channel and billing requirements.
At Tl Forum Live! 2017, ZTEsoft unveiled its ZSmart 9 BSS solution. The new BSS solution is designed to meet emerging operator digital transformation requirements, including fully automated scaling that adapts to traffic fluctuations and omni-channel customer interaction capabilities, which use social media and instant messenger (IM) platforms to deliver personalized experiences across different touch-points. The ZSmart 9 platform also offers support for DevOps research and development (R&D) methods and smart cloud maintenance. In ZSmart 9 billing, the new miniature bill run capability is initiated upon arrival of each call detail record (CDR), instead of performing a bill run at the end of a billing cycle. The approach enables capabilities like real-time notification, credit control, and updated accumulators, allowing additional runway for the operations team to correct errors before the end of the billing cycle. However, the ZSmart 9 BSS solution is missing essential characteristics needed to drive operator BSS transformation. Continue reading “ZTEsoft Introduces ZSmart 9 BSS Platform but Comes Up Short in Meeting Operator Digital Transformation Demands”→
Nokia debuted its Nokia Autonomous Customer Care solution at its Nokia Analyst Day before the TM Forum Live! show, leveraging machine learning-powered interactive care bots to predict and resolve residential service concerns.
Nokia faces near-term support challenges as operators align their operations to take advantage of consumer intelligent assistants to improve customer care.
After acquiring Brite:Bill, Pontis, and Vindicia in September 2016, Amdocs elected to operate the three digital specialists as independent concerns. After six months, the decision has paid dividends in Brite:Bill’s case with Comcast selecting Brite:Bill for consumer billing presentment applications and Brite:Bill internally developing automatic monitoring and proactive billing resolution innovations.
Amdocs faces portfolio development challenges operating Brite:Bill as an independent entity, including leveraging Brite:Bill innovation into its CES platform and driving Brite:Bill solutions to capitalize upon expanding corporate billing and prepaid billing presentment market opportunities.
After completing the acquisition of Brite:Bill, Pontis, and Vindicia in September 2016, Amdocs elected to keep the three companies as standalone entities. The standalone approach offers competitive benefits such as reducing integration overhead costs and lessening the potential for portfolio disruption. Brite:Bill is showing six months later why Amdocs’ decision to keep its operational independence is warranted. Fresh off winning Comcast’s consumer billing presentment business, Brite:Bill quickly capitalized on Amdocs’ business relations with a top-tier cable operator. Prior to the Amdocs acquisition, Brite:Bill consistently won top-tier operator billing presentment and communication deals, including Vodafone, Sprint, Rogers, and Virgin Media, competing frequently against service billing heavyweights such as Ericsson, IBM, and Amdocs itself. Little doubt this hard-won traction spurred Amdocs’ decision to acquire the company. New Brite:Bill 5.0 portfolio capabilities, such as automatic monitoring of charges liable for dispute and proactive resolution of problematic billing charges that reduce customer loyalty, validate Brite:Bill’s innovation acumen and reputation. However, Amdocs’ progress in leveraging Brite:Bill software innovations into its own portfolio remains unclear and brings to light the concerns attached to the standalone approach. Continue reading “Amdocs’ Acquisition of Brite:Bill – A Six-Month Checkup”→
• ZTESoft hyped its POWER strategy at MWC17, combining Platform, Omni-channel, Vertical Industry + Value, Experience and Real-time platform capabilities, aimed at operator digital transformation.
• ZTESoft confronts marketing challenges as the POWER label mimics the Huawei’s ROADS framework, confuses the market, and needs policy control and partner enablement validation.
At MWC17, ZTESoft roll out its POWER strategy targeted at operator digital transformation. The POWER acronym takes into account six key elements ZTESoft identified as required for executing operator digital transformation: Platform, Omni-channel, Vertical Industry + Value, Experience, Real-time. ZTESoft showcased its cloud-based ZSmart 9 BSS, ZSmart Digital CRM, ZSmart cvBS convergent billing platform, and ZSmart AnyShare XaaS offerings to demonstrate the POWER strategy’s broad applicability to meeting operator digital demands. However the POWER brand and marketing exercise harbors pitfalls for ZTESoft’s digital transformation global outreach.
• In November 2016, Huawei co-launched the Edge Computing Consortium (ECC) to advance industry-wide openness and collaboration in digital transformation environments.
• However the ECC initiative must expand its membership, increase geographical diversity, clarify its OT and ICT convergence goals, and further differentiate from existing standards initiatives to move the digital ecosystem needle.
In November, Huawei launched the Edge Computing Consortium (ECC) in coordination with the Shenyang Institute of Automation of Chinese Academy of Sciences, the China Academy of Information and Communications Technology (CAICT), Intel, ARM, and iSoftStone. The primary goal of the ECC is to develop a cooperative platform to advance openness and collaboration in the operational technology (OT) and information and communications technology (ICT) industries to stimulate adoption of digital transformation best practices. The ECC views OT, ICT, and operator communications input collaboration as essential in using digital transformation to drive a new phase of industrial restructuring. This restructuring entails automation of industrial processes and increasingly customized and personalized digital services and products. The lifecycle management of digital service operations and edge computing resources sets the groundwork for digital innovation, unleashing new value chains and supply chain efficiencies for ecosystem members. Continue reading “The New Edge Computing Consortium: Ready for the Digital Prime Time?”→
• Comptel and Apttus recently debuted a joint solution built on the Salesforce Communications Industry Framework (SCIF). The solution targets operators adopting cloud-based business-to-consumer (B2C) platforms to meet their emerging digital engagement demands.
• The Comptel/Apttus partnership indicates that SCIF, originally introduced in May, is building the supporting ecosystem it needs to produce innovative cloud-oriented solutions. However, the framework needs to add security and assurance specialists to spur wider operator consideration and adoption.
In October 2016, Comptel and Apttus unveiled a joint B2C solution developed on the new SCIF. The cloud-based framework is designed to help operators improve the customer engagement experience across all their channels by integrating Salesforce into existing operator environments, streamlining the transfer of data between business and consumer applications and between operator OSS and BSS processes.
The Comptel/Apttus solution meets emerging operator B2C application demands such as self-service configuration; real-time network usage tracking; and catalog-to-order flow, orchestration and fulfillment. What competitive advantages can Salesforce, Comptel and Apttus look to generate from their collaboration?
TEOCO recently unveiled its 5G ASSET Design tool solution aimed at driving operator network modelling of 5G deployment scenarios and elevating operator consideration of its overall portfolio for 5G network builds.
The 5G ASSET Design tool counters existing OSS/BSS solutions that include 5G network design and planning tools, creating a time-to-market shortfall for TEOCO. Moreover, the new tool does not paper over TEOCO’s portfolio gaps in driving overall 5G network buildouts.
In September, TEOCO unveiled its new 5G ASSET Design tool solution. The solution addresses the following 5G network design priorities:
– Ensuring smooth transitions from existing 4G network performance optimization planning to the early-stage design of 5G networks;
– Planning 5G networks to ensure the automation of traffic offload processes and maximize revenue capture opportunities; and
– Generating 5G network designs that account for the expected effect of 5G frequency bands in relation to network site and cell densities. Continue reading “TEOCO: Can Its New 5G ASSET Design Tool Ready Operators for 5G Buildouts?”→