ZTEsoft Introduces ZSmart 9 BSS Platform but Comes Up Short in Meeting Operator Digital Transformation Demands

Ron Westfall – Research Director, Service Provider Infrastructure

Summary Bullets:

• ZTEsoft launched its ZSmart 9 BSS suite at TM Forum Live! 2017, including new omni-channel, DevOps, and continuous billing capabilities, aimed at driving operator digital transformation.

• ZTEsoft faces portfolio development and marketing challenges in showing the ZSmart 9 BSS solution aligns fully with operator digital transformation strategies and also meets their specific omni-channel and billing requirements.

At Tl Forum Live! 2017, ZTEsoft unveiled its ZSmart 9 BSS solution. The new BSS solution is designed to meet emerging operator digital transformation requirements, including fully automated scaling that adapts to traffic fluctuations and omni-channel customer interaction capabilities, which use social media and instant messenger (IM) platforms to deliver personalized experiences across different touch-points. The ZSmart 9 platform also offers support for DevOps research and development (R&D) methods and smart cloud maintenance. In ZSmart 9 billing, the new miniature bill run capability is initiated upon arrival of each call detail record (CDR), instead of performing a bill run at the end of a billing cycle. The approach enables capabilities like real-time notification, credit control, and updated accumulators, allowing additional runway for the operations team to correct errors before the end of the billing cycle. However, the ZSmart 9 BSS solution is missing essential characteristics needed to drive operator BSS transformation. Read more of this post