COVID-19: As Nations Stay at Home, Mobile Voice Makes a Return

Principal Analyst, Global Telecom Technology and Software

Summary Bullets:

• Even as COVID-19 keeps everyone at home, mobile voice and messaging use have risen across the board.

• The increase in mobile voice traffic underlines its continued value in an era of over-the-top collaboration applications.

As most of the United States and Canada has joined Europe in a period of strict travel restrictions and work-from-home arrangements, network loads are changing in the ways one would expect: conferencing tools, streaming media, and gaming are driving huge increases in home broadband usage. But traditional mobile services are also exploding: AT&T reports that mobile voice minutes are up anywhere from 25-41% compared to an average (pre-COVID-19) day. Even mobile text messaging has increased around 40% compared to the period before the crisis. In Spain, mobile operators banded together to ask customers to shift their calls to landlines after a 50% rise in mobile calls. Continue reading “COVID-19: As Nations Stay at Home, Mobile Voice Makes a Return”