Artificial Intelligence Playing Larger Role in Preventing Communications Fraud – but Slowly

John Byrne – Service Director, Global Technology Telecom and Software

Summary Bullets:

  • A new survey by the Communications Fraud Control Association (CFCA) shows communications fraud remains a significant cost to network operators despite steady improvement over the past ten years.
  • A small but growing number of operators have begun implementing machine learning and artificial intelligence as crucial components of their fraud management systems, but most operators have not.

A new survey by the Communications Fraud Control Association (CFCA) shows both good news and bad news in network operators’ efforts to control communications fraud.  Communications fraud happens whenever a person or group uses communications services with no intention of payment.  In order not to encourage even more fraud, operators like Vodafone and AT&T are understandably reticent when it comes to revealing how their own fraud prevention mechanisms and procedures stack up against competitors.  However, these operators are more forthcoming in anonymously responding to the annual survey by the CFCA, which represents operators, security and risk management vendors, and law enforcement authorities. Continue reading “Artificial Intelligence Playing Larger Role in Preventing Communications Fraud – but Slowly”