Summary Bullets:
- The U.S. Patent Office granted Monolith Software patent number 8,756,301 for its “systems and methods for organic knowledge base runbook automation.” The patented technology targets streamlining operator service assurance processes.
- Monolith Software needs to address how its organic knowledge base automation technology and AssureNow portfolio support the emerging policy control and assurance priorities of operators for new apps such as VoLTE.
Monolith Software recently unveiled its receipt of a U.S. patent grant for organic knowledge base automation aimed at simplifying and unifying service assurance applications. The patent extends to Monolith’s AssureNow solution, designed to automate service assurance processes. The AssureNow product processes events and applies the policy purpose-designed for each event, such as remediation of a problem, discovery of more information or required correlation to other data sources. Should the event prove unknown, the operator can choose from a set of existing policies to apply to the unknown event or designate a new policy. AssureNow uses an embedded wiki knowledge base to enable operators to organically grow and collect intelligence around network resources, services and customers. Continue reading “Monolith Software: Can New Patent-Backed Organic Knowledge Base Automation Technology Gain Operator Adherents?”