Summary Bullets:
- In the year since Nokia announced its AVA cognitive services platform, the vendor has announced a slew of services leveraging the technology, signaling an intention to incorporate the platform widely.
- Predictive repair and the MIKA digital assistant represent two such innovations as the result of AVA, but the nature of cognitive platforms asserts the real story is the refinement that follows traction.
It has been a full year since Nokia unveiled AVA, a cognitive platform focused on revolutionizing service delivery via automation, virtualization and analytics (AVA!). At the time, Nokia announced it would adapt the platform to the delivery of care services, network implementation, network performance optimization and managed services. As could be expected, the integration of the platform experienced something of a ramp-up period; Nokia has devoted much of the last year to building services and gaining mindshare around the concept of ‘extreme automation,’ cementing its status as the most vocal vendor in this space. Services launches since, including predictive optimization, predictive repair and the introduction of a digital assistant, MIKA, have all incorporated AVA to some extent. The launches confirm the vendor’s commitment to the AVA platform as a differentiator in service delivery efficiency and make clear that a continuously improving AVA platform will underpin Nokia’s entire services organization. Continue reading “Happy Birthday to AVA: A One-Year Checkup on Nokia’s Cognitive Platform”