Nokia: Betting Telco Analytics Proves Essential for Driving Agile Telco Cloud Evolution

Ron Westfall

Ron Westfall

Summary Bullets:

  • Nokia used the TMF Live! event to conduct its 2015 Nice Analyst Day, including an update on its Nokia Telco Analytics solution highlighting China Mobile’s adoption for predictive complaint analysis as well as its overall approach to solving operator pain points.
  • Nokia still must show that its Telco Analytics solution can improve near-future operator monetization and data management objectives to avoid extending operator ROI concerns with previous analytics investments.

Nokia provided an update of its Nokia Telco Analytics solution at its Nice Analyst Day during the TM Forum Live! event. The solution encompasses descriptive analytics (e.g., traffic steering, analytics-aware SON), online analytics (real-time GEO) and predictive analytics. The predictive analytics component included a China Mobile use case for predictive complaint analysis applications that enabled the operator to realize outcomes such as a 38% decrease in complaints about network and service quality and 66% improvement in first call resolution. Read more of this post