LTE, as a standard, was developed with a number of requirements and goals in mind: spectrum flexibility, spectral efficiency, ecosystem scale.
Together, these requirements and goals led the inclusion of TDD and FDD duplexing as integral components.
We all knew the 5G pendulum was going to swing back pretty hard post-Mobile World Congress this year. Sure enough, come mid-year 2014, it’s suddenly fashionable for people in the telecom industry (media, analysts, etc.) to push back on the 5G hype. You probably know the messages I’m thinking of: “There are still plenty of 2G networks supporting M2M and voice in operation.” “3G will be with us for years, so keep investing in those networks.” “LTE and LTE-A are more than capable enough to support millions upon millions of people watching million upon millions of streaming video sessions.” Continue reading “LTE TDD: Looking Back to the Birth of a Standard”→
Current Analysis collected responses on OSS/BSS purchase drivers and vendor satisfaction from large operators around the globe representing approximately half of the global telecom CapEx spend.
The companies that topped the list in questions related to vendor satisfaction seem to be better known as large SI players than as OSS/BSS specialists.
The funny thing about surveys is that while nearly everyone is interested in the results, most also view them with a “take with a grain of salt” attitude. So, as one of the main people at Current Analysis responsible for designing, conducting and reporting on the primary research surveys that we do aimed at telecom networks, I have grown somewhat used to folks being selective about which results resonate vs. which ones get dismissed. Accordingly, I have also grown more comfortable in reading the tea leaves as I see them and retaining my sense of professional self-worth when folks take my analysis with the aforementioned bits of sodium chloride. Continue reading “OSS/BSS Vendor Satisfaction – Are “Product Companies” Missing the Boat on Delivery?”→
Can’t Get No (Satisfaction): U.S. consumers consistently name their pay-TV/broadband Internet providers as offering their worst customer service experience. Can suppliers drive these operators to improve their customer experience, boosting satisfaction and reducing churn?
The Good News: New, disruptive service providers, such as Google Fiber, could spur the incumbents to compete not only on broadband connection speeds and TV channel packages, but also on the customer satisfaction front, which includes quality-of-service/experience (QoS/QoE) and price.
Earlier this week, a now ex-Comcast customer’s audio recording of a telephone call with a Comcast customer service representative went viral, highlighting a well-known issue that many pay-TV/Internet/triple play customers (and consumer survey groups) have known for years: consumer satisfaction – or, more notably, the lack thereof – is an increasingly critical factor in customer retention/churn. The customer was calling simply to have his service disconnected, and a process which should have taken a few minutes (at most) was drawn out by the Comcast rep to 18 minutes, due overwhelmingly to the agent’s badgering of the customer in a poor attempt at customer retention (e.g., “Being that [Comcast is] the number one provider of TV and Internet in the entire country, why is it you don’t want the number one provider?”). Comcast has since apologized and stated that this instance was atypical, but the national media soon picked up on the story, expanding the scope of negative exposure. Continue reading “Cable/Pay-TV Customers: Can’t Get No Satisfaction? Is Help on the Way?”→