Summary Bullets:
- Current Analysis collected responses on OSS/BSS purchase drivers and vendor satisfaction from large operators around the globe representing approximately half of the global telecom CapEx spend.
- The companies that topped the list in questions related to vendor satisfaction seem to be better known as large SI players than as OSS/BSS specialists.
The funny thing about surveys is that while nearly everyone is interested in the results, most also view them with a “take with a grain of salt” attitude. So, as one of the main people at Current Analysis responsible for designing, conducting and reporting on the primary research surveys that we do aimed at telecom networks, I have grown somewhat used to folks being selective about which results resonate vs. which ones get dismissed. Accordingly, I have also grown more comfortable in reading the tea leaves as I see them and retaining my sense of professional self-worth when folks take my analysis with the aforementioned bits of sodium chloride. Continue reading “OSS/BSS Vendor Satisfaction – Are “Product Companies” Missing the Boat on Delivery?”